Q- What time should I put my trash out in the morning?
A- Please have
your trash out by 7:00 A.M. on your scheduled pick-up day.
Q- Can
I pay my bill through bill pay?
A- Yes we will accept payment through
your own bank's bill pay and other bill pay service providers.
Q-
Can I pay with Credit Cards?
A- Yes you can pay your bill with Visa,
MasterCard, and Discover. Click on the Pay Bill tab on the home screen (please allow 24-48 hours for payment to be credited to your account) or call 913-406-9460 to pay over the phone.
Q- Will you
pick-up bags of leaves?
A- Yes but please limit your total
amount of leaf bags per week to 4 bags.
Q- Will you pick up
tree branches?
A- Yes but please keep them at 4 foot in length or
smaller and tie them in 18" diameter bundles. Please try to limit your
bundles to 2 per week.
Q- I put my trash out Tuesday morning
but my scheduled pick-up day was Monday. Will you come pick it up
anyway?
A- Unfortunately no. Because of our tight schedule we cannot
come back to a stop that wasn't scheduled for that day.
Q- I
forgot to put my trash out, will you credit me for that week.
A-
Unfortunately no, we cannot.
Q-I am going out of town and won't
need service for several weeks. Will I still be charged?
A-If you
call and let us know to stop service then you will not be charged. Just
let us know when you are back in town so your service can start again.
Q-
Do I have to rent your cart?
A- No, they are available for your
convenience if you want one. It is a 95 gallon cart. It can be rented
for $7.50 a quarter or purchased for $125.00 plus tax.
Q- Why was
I charged a $5.00 late fee?
A- Payments that are received past the
due day are charged a $5.00 late fee.
Q- Can I place large items
out for pick-up along with my regular trash?
A- Yes but you must
call ahead to make arrangements and get price quote for pick-up of large
items. It is often more affordable for you to have us pick up your
larger items on your scheduled pick-up day then too make a special trip.